DELIVERY & RETURNS

DELIVERY:

 

Online products (in stock): approximately 7 working days (if there are national holidays during the delivery, the time could vary),

*For bespoke headdresses our recommendation is to place your order at least 6 weeks in advance to allow sufficient time for us to make your headpiece to ensure that your headdress arrives in time for your event.  If you would like an item sooner than 6 weeks, please contact us by email and we will study this possibility.

SHIPMENT TO OTHER EUROPEAN COUNTRIES

For information on the price and delivery time for products to other European countries, please contact:  tocadosbygeraldine@gmail.com

PRICE OF SHIPMENT:

Small and medium sized headdresses:  9.95 euros

Large headdresses (wide-brimmed and hatinators):  11.95 euros

RETURNS AND REFUND POLICY

Returns on faulty or damaged products

If your product is faulty or damaged, you should notify us via email within 24 hours after receiving it, together with photos of the product.  Once we have confirmed the faults or damage, the product must be sent back in its original packaging and we will do our utmost to send you another in the least time possible.

Other returns

We are sure you will love our products! However, should your hat or headdress not meet your requirements you can return products bought via the online shop.  In order to do so, you must notify us within 24 hours of receiving the product.  The product should be sent on the following workday in its original packaging to the address we will provide you with.  As soon as we receive it and have checked that the item is in the same condition as when it was sent to you, you will receive a voucher for the same amount which you can use to purchase any of our products.  These returns are only applicable on items bought via the online shop. 

 

Bespoke headdresses and hats can only be returned if they are faulty or damaged.

Shipping expenses on returned items will be paid by the client and are non refundable.

Whenever we receive a notification of returns, we will do our utmost to make another headdress so that you receive it in time for your event.  For this reason, we recommend ordering your item well in advance so as to avoid exceptional circumstances.

Member of  The

Spanish Association of Millinery

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www.tocadosbygeraldine.com

Geraldine Penistone Tocados y Pamelas Personalizadas.